This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Overview / Introduction

At Manchester Airports Group PLC and the Manchester Airport Transformation Programme, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information.

This privacy notice covers the way we handle your personal information that we receive from both from yourself and from our trusted third parties, what your rights are and our contact details if you need some additional information or wish to make a complaint.

It informs you about the types of information we collect, why we collect it, what we use it for, what your rights are, including consent, and how to contact us. If you require any further assistance or clarification, contact us or our Data Protection Officer. The contact details are provided at the end of this notice.

Why do we collect your personal information?

We collect your personal information to enable us to provide you with our goods and services. This includes, among others, information you provide when you use our websites and/or our services for:

Contact Us

When you use our contact us form on our website, we collect information such as your full name, email address, and any other personally identifiable information that you may provide in the message area of the form. This information is received directly into our service inbox. We will use the information to correctly identify you, deal with and respond to your enquiry. Your information will be retained and deleted after two years.

Newsletter Sign Up

When you register to receive updates or newsletters from us, we collect information such as your full name and email address. This information will be added to our database of subscribers. Your personal information will be retained until you request to be taken off our mailing list. You can do this by clicking “unsubscribe” in any of our emails or by contacting us at the address and the end of this notice.

Sharing Your Personal Data

We do not share your personal information with third parties.

Your Rights

The General Data Protection Regulation gives you certain rights relating to the personal data that is processed by Manchester Airport Transformation Programme. Find below the list of rights and what they mean. If you wish to exercise any of these rights, please contact our Data Protection Officer at our address below, or alternatively you can send an email to You will receive an acknowledgement within three working days of sending your request and a full response within twenty-eight days of receiving all the relevant information required to handle your request.

Right of Access – You have the right to access all the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of us processing your information. We would respond to your subject access request within twenty-eight days. Please use this form here or contact our Data Protection Officer at the address at the end of this notice, if you wish to make a subject access request.

Right to Rectify – You have the right to request for your inaccurate personal information to be rectified or completed if it is incomplete.

Right to Erasure – We automatically delete your information from our records when the retention period has lapsed. Prior to us automatically deleting your information, you have the right to request for your information to be deleted and have your personal information erased from our records, if there is no reason for us to hold your information.

Right to Restrict Processing – You have the right to object to the processing of your information if it causes unwarranted and substantial damage or distress. If it does, you have the right to require us to stop (or not to begin) the processing in question. This right does not automatically trigger the right to erasure. You will have to request for your information to be fully deleted from our records if you wish to exercise your right to erasure.

Right to Data Portability – You have the right to obtain and reuse your personal information which we hold. This compelling will allow you to move, copy or transfer personal information easily from one IT environment to another in a safe and secure way.

Right to Object – You have the right to object to us using your personal information for direct marketing and profiling. This right can be exercised at any point in time, whether at the point where we collect your personal information, or after we already have already collected your personal information. If you want to object to us processing your personal information, please contact the Data Protection Officer at our address at the end of this notice. Alternatively, you can also exercise the right at any time by clicking ‘unsubscribe’ in any marketing email.

Right to Lodge a Complaint – You have the right to lodge a complaint with the Information Commissioner’s Office here, if you feel that our processing of your personal information infringes on your rights per the requirements of the General Data Protection Regulation. We advise that you contact our Data Protection Officer at our address at the end of this notice to attempt to resolve it before escalating your complaint to the regulators.

Right to Withdraw Consent – You have the right to withdraw your consent at any time. Your withdrawal of consent shall not affect the lawfulness of processing of your data before the withdrawal. You can withdraw consent by contacting our Data Protection Officer at the address below, or alternatively, you can click ‘unsubscribe’ in any marketing email to withdraw consent in relation to marketing.

Security and Data Storage

All the personal information we collect about you is stored by us or our service providers on our behalf. We transfer your personal information outside the EEA only when necessary. We take steps to ensure your personal information is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

To provide you with the products and services and our website, we may need to store or transfer your personal information to countries outside the European Economic Area.


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Data Protection Officer

Our Data Protection Office is located at our Head Office, Olympic House, Manchester Airport, Manchester, M90 1QX. If you wish to contact our data protection officer regarding the information in this privacy notice, or any query relating to your personal information, please contact her at:

Charlotte Lewendon

Data Protection Officer

Manchester Airports Group (MAG)

Olympic House

3rd Floor

Manchester Airport

M90 1QX



Or alternatively you can get in touch with us via our feedback area here.

Changes to this Privacy Notice

We may change our privacy notice at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in May 2018 and will be reviewed again in May 2019.

Contact Details

Manchester Airport Transformation Programme

Manchester Airports Group PLC

Olympic House

Manchester Airport


M90 1QX